Solving TikTok’s Black Screen Problem on Android and iPhone [2024] 💥

Updated: May 1, 2024 | by: Martijn Assie, creating websites & shops since 20 years, also Linux-, Wordpress-,
Photoshop- and SEO expert. | 0 comments

Experiencing a black screen on TikTok can be frustrating, especially when you're eager to watch or create content. This issue has been reported by both Android and iPhone users. Fortunately, there are several proven solutions to resolve it. Let’s dive into the methods that can help you get back to enjoying TikTok seamlessly.

Advertisement

1. Update the TikTok App

TikTok, like many other apps, constantly releases updates to enhance user experience and fix bugs. An outdated version of the app might be the reason behind the black screen issue.

For Android:

1. Open the Google Play Store.
2. Search for TikTok.
3. If an update is available, click on "Update".

For iPhone:

1. Go to the App Store.
2. Search for TikTok.
3. Click on "Update" if available.

2. Clear Cache and Data

Accumulation of cache and data over time can cause glitches like the black screen problem.

For Android:

1. Go to Settings > Apps & notifications.
2. Find and select TikTok from the list.
3. Click on "Storage & cache".
4. Tap on "Clear Storage" and "Clear Cache".

For iPhone:

1. iPhone doesn’t allow clearing cache for individual apps directly. However, you can uninstall and reinstall TikTok to achieve the same effect.

3. Check Internet Connection

A poor internet connection can sometimes lead to issues like a black screen on TikTok. Ensure you have a stable internet connection. Switching between Wi-Fi and cellular data can also help.

4. Enable 2-Step Verification

Although it might sound unrelated, some users have reported that enabling 2-Step Verification resolved the black screen issue for them. This feature adds an extra layer of security to your account. To enable:

1. Login to your TikTok account.
2. Go to "Settings and Privacy".
3. Select "Security".
4. Enable "2-Step Verification".

5. Report the Problem to TikTok

If the above methods don’t resolve the issue, it's advisable to report the problem directly to TikTok. They might be aware of the problem and could offer a solution or fix it in a subsequent update.

6. Check For Phone Software Updates

An outdated phone operating system can cause compatibility issues with apps. Ensure your Android or iPhone is running the latest software.

7. Other Potential Solutions

If you're still facing issues, consider the following:

1. Restart your phone.
2. Check if other users are facing the same problem. It might be a temporary server issue.
3. Visit TikTok’s official User Guide for any additional insights.

Conclusion

While the black screen issue on TikTok can be inconvenient, trying the above solutions should help in most cases. If you've faced other issues with TikTok, you might find our articles on why my TikTok has no sound, or resolving TikTok malfunctions useful. Remember, staying updated with app and phone software is key to a smooth user experience.

Advertisement